Our Company Policies

 

Minimum Credit card orders of $20.00

 

At Shore Chic, We understand the importance of your special event.  Our goal is to make your timeless moment a day to cherish and remember. We strive to not only provide each and every customer with an excellent selection of unique beach wedding favors and bridal accessories, but also insure that your online shopping experience is enjoyable and straightforward. Please feel free to contact us for any questions concerning our products, services, or policies - email us at: customercare@shorechic.com

Payment Options

Presently, we only accept credit cards from Visa, MasterCard and Discover. We also accept personal checks and money orders and PayPal® eChecks. (No COD) If paying by check or money order, expect a 7-10 day wait time before your order is processed.

Order Information

Call 732-497-0947 to place your order and to verify availability, shipping time etc...

Order Processing

Orders are processed as they are received. Orders received after 4pm EST, will not be shipped until the following business day. We do not process orders during the weekends. Lead-time to process an order may vary depending upon the product, personalization requirement, and in-stock availability. Please note that lead-time to process an order does not include shipping transit time from our facility. Once your order has been placed, a confirmation email will be sent out informing you that your order has been shipped with an estimated shipping date.

Shipping Information

All orders placed using a credit card will usually ship within 1-3 business days.
UPS delivery time is between 1 and 6 business days depending on your location. If you need your wedding items delivered sooner we also offer 3 day select, 2nd day air and overnight shipping. Shipping prices on heavy items or items shipped to the West coast may be slightly higher. If this is the case we will let you know right away before the order is shipped.

Shore Chic ships throughout the United States, including Alaska, Hawaii and Puerto Rico; we are unable to ship to PO Boxes and APO/FPO.  We offer three (3) shipping services throughout the 48 states: standard ground shipping, 3rd business day, and 2nd business day. In some instances, overnight is available. For shipping to Hawaii and Alaska, only standard shipping is available. Your shipping fee will be calculated during the checkout process and will depend on the type of service that you choose. Please remember that your estimated delivery time will also depend on the product lead-time. We may require signature upon delivery for some orders to ensure that you receive your shipment in a timely manner; this is at no additional cost to our customers.

WE DO NOT SHIP INTERNATIONALLY

Shipping outside of the continental US is limited to Alaska, Hawaii and Puerto Rico.
We can ship to Canada but we are not responsible for any extra duty fees.

Shipping Personalized Items:

Personalized orders can take up to 1-5 business days for processing before they are shipped. If you need to rush your personalized order please call us for pricing on express shipping to your area. You can reach our customer service department at 732-497-0947

Sales Tax

We are required to collect sales tax on all orders shipped to addresses within the State of New Jersey at 7%.

RETURN Policy

Shore Chic values high quality and excellent service and we hope that you are happy with your purchase. If the items you ordered fail to meet your expectations or If you are not satisfied with your order you may return it to us for a refund. Orders must be returned to us within 10 days of delivery to you.

Returns are subject to a 15% re-stocking fee and we do not refund shipping costs.
We do not accept returns on any personalized orders and we do not accept partial returns on regular orders.

You may call us or email us at customercare@shorechic.com if you would like to return your order or if you have any questions about our return policy. Orders that are canceled  before shipping are still subject to a 5% processing charge.

To initiate a return, you must contact our customer care department within 10 calendar days of receiving your order.

We will only accept orders with a valid return merchandise authorization (RMA) number, and those that are returned within ten calendar (10) days from the day the RMA was issued - items that are returned after this 10-day period will not be accepted nor exchanged. No exceptions accepted. Once we receive your returned merchandise, we will refund the merchandise amount less  restocking fee and any shipping charges. We do not refund the initial shipping charges of an order. Absolutely no returns or exchanges will be accepted after 10 days as determined by your order's delivery date.

PERSONALIZED ITEMS

Personalized items, all chocolate items, certain special color orders and items made to order are non-refundable. We are not responsible if you provide the wrong date or misspell text, so please verify your dates and spelling of the text content very carefully. Shipping charges are non-refundable. If we made a printing error, the product will need to be returned to us. All problems and requests for refunds must be communicated to us within 14 days of receiving the order. We will either reprint the customers order to their specifications, or refund their purchase price. If they pay with a credit card, we will "credit" their card for the amount of their purchase in a timely manner, or issue them a refund check if they paid by money order. Cancellations must be made within 24 hours of placing your order. All returned personalized merchandise must be shipped as prepaid freight. Credit for the return will apply only to the purchase price of the product. Shipping and processing charges will not be refunded.

GENERAL PRODUCTS

If you are not completely satisfied, you must contact us within 14 days of your order date for a refund*. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Credit for the return will apply only to the purchase price of the product. Shipping and processing charges will not be refunded.

*No returns on opened products, food/candy items or colored decorations such as streamers, candles, etc.

All products to be returned must be unused in the set as sold, and in its original packaging.

Please note that the following items are non-returnable:

- products that have been personalized such as customized favor tags

- candles that have been used

- products that have been opened from their original shrink-wrap packaging

- partial returns - items must be returned in the original set it was sold

- products that are on sale

- products that have been damaged

- items marked as special order such as our handmade keepsake card boxes OR Flower Girl Baskets


For your added security, we advise that you ship all returned merchandise insured against damage through a reputable courier (e.g., FedEx®, UPS�, etc.)). Shore Chic is not responsible for the cost of shipping returned items. Credits are not issued to any lost packages, as well as, products that are non-refundable, which are returned to us. We will not be liable for merchandise that arrive damage or become lost in transit. We reserve the right to reject any returns that do not meet our policy. Moreover, packages that are sent back to us without a return address will not be accepted.

Feedback and Press Inquiries

Thank you for visiting Shore Chic. We would be delighted to hear from you; please send your feedback, comments, and any other inquiries to  customercare@shorechic.com  All correspondence will be answered by our corporate office within 24 - 48 hours upon receipt.

 

PRIVACY POLICY

Shore Chic LLC knows you care how information about you is used and shared, and we appreciate your trust that we'll do so carefully and sensibly. This notice describes our privacy policy. By visiting our corporate, catalog, or partnership sites, you're accepting the practices described in this Privacy Notice.



1. COLLECTION OF INFORMATION
Personally identifiable information or personal information is defined as information that identifies you, as an individual, and includes your name, home address, home telephone number, and e-mail address.



We only collect personally identifiable information about you after you have specifically and knowingly provided such information to us. By voluntarily providing this information to us at various points when using our Site(s), including, completing an order transaction, or using the "Tell-A-Friend" feature that is posted on our Site(s), you will be consenting to the collection and use of your personal information by us for that online activity. You are under no obligation to provide us with this information and can access many aspects of the Site(s) without providing us any personal information.



2. THE PURPOSE OF OUR COLLECTING INFORMATION FROM YOU
If you participate in an online activity, your personal information will only be used for the purposes of that online activity. Your email address and other information will NOT be resold to any third parties.



3. NON PERSONAL INFORMATION
We constantly seek to maintain the integrity of, and make improvements to, the Site(s). As part of these efforts, we collect and analyze non-personally identifiable information. This information that does not identify you personally, but becomes available to us as a result of your visit to our Site(s). This information includes; your IP address, a number automatically assigned your computer when you visit the Site(s); your Internet Service Provider; and your Web Browser. We may also keep a record of which pages of the Site you visit, and how long you spend on each page.

One way we use this non-personal information is as a diagnostic and administrative tool for identifying system problems and administering the Site. Our Site(s) makes use of cookies. Cookies are used to identify your order as you make purchases on our Site(s). If you have cookies disabled, you will not be able to make purchases with our Site(s). In this case, please contact our customer service desk for alternate ordering methods.

We collect personal and non-personal information in a non-identifying, anonymous and aggregate form to enhance our Site design and for statistical purposes. These statistics and reports will contain only aggregated and no personally identifiable information.

4. LINKAGES
Where links to Shore Chic Partner Web pages are provided, Shore Chic LLC is not responsible for the privacy practices or content of those sites.


5. LISTS
Shore Chic LLC does not sell, give or trade its contact lists. Your email address and other information will NOT be resold to any third parties.