At Shore Chic, We understand the importance of your special event.  Our goal is to make your timeless moment a day to cherish and remember. We strive to not only provide each and every customer with an excellent selection of unique beach wedding favors and bridal accessories, but also insure that your online shopping experience is enjoyable and straightforward. Please feel free to contact us for any questions concerning our products, services, or policies - email us at: customercare@shorechic.com

Payment Options

Presently, we only accept credit cards from Visa, MasterCard and Discover. We also accept personal checks and money orders. (No COD.) If paying by check or money order, expect a 7-10 day wait time before your order is processed.

Order Information

Call 732-309-3930 to place your order and to verify availability, shipping time etc...

Order Processing

Orders are processed as they are received. All orders received after 4pm EST, will be processed the following business day. We do not process orders during the weekends and holidays. Lead-time to process an order may vary depending upon the product, personalization requirement, and in-stock availability. Please note that lead-time to process an order does not include shipping transit time from our facility. Once your order has been placed, a confirmation email will be sent out informing you that your order has been shipped with an estimated shipping date.

Shipping Information

All orders placed using a credit card will ship within 1-5 business days.
UPS delivery time is between 1 and 5 business days depending on your location. If you need your wedding items delivered sooner we also offer 3 day select, 2nd day air and overnight shipping. Shipping prices on heavy items or items shipped to the West coast may be slightly higher. If this is the case we will let you know right away before the order is shipped.

Shore Chic ships throughout the United States, including Alaska and Hawaii; we are unable to ship to PO Boxes and APO/FPO.  We offer three (3) shipping services throughout the 48 states: standard ground shipping, 3rd business day, and 2nd business day. In some instances, overnight is available. For shipping to Hawaii and Alaska, standard ground shipping is only available. Your shipping fee will be calculated during the checkout process and will depend on the type of service that you choose. Please remember that your estimated delivery time will also depend on the product lead-time. We may require signature upon delivery for some orders to ensure that you receive your shipment in a timely manner; this is at no additional cost to clients.

WE DO NOT SHIP INTERNATIONALLY

Shipping outside of continental US is limited to Alaska, Hawaii, Puerto Rico, and Guam.
We can ship to Canada but we are not responsible for any extra duty fees.

Shipping Personalized Items:

Personalized orders can take up to 10 business days for processing before they are shipped. If you need to rush your personalized order please call us for prices on express shipping to your area. You can reach our customer service department at 732-309-3930

Sales Tax

Our business office is located in New Jersey; we are required by law to collect sales tax on all orders shipped to addresses within the State of New Jersey

RETURN Policy

Shore Chic values high quality and excellent service and we hope that you are happy with your purchase. If the items you ordered fail to meet your expectations or If you are not satisfied with your order you may return it to us for a refund. Orders must be returned to us within 10 days of delivery to you.
Returns are subject to a 15% re-stocking fee and we do not refund shipping costs.
We do not accept returns on any personalized orders and we do not accept partial returns on regular orders.

Please email us at customercare@shorechic.com if you would like to return your order or if you have any questions about our return policy. Orders that are canceled  before shipping are still subject to a 5% processing charge.

To initiate a return, you must contact our customer care department within 10 calendar days of receiving your order.

We will only accept orders with a valid return merchandise authorization (RMA) number, and those that are returned within ten calendar (10) days from the day the RMA was issued - items that are returned after this 10-day period will not be accepted nor exchanged. No exceptions accepted. Once we receive your returned merchandise, we will refund the merchandise amount less  restocking fee and any shipping charges. We do not refund the initial shipping charges of an order. Absolutely no returns or exchanges will be accepted after 10 days as determined by your order's delivery date.

RETURN POLICY FOR PERSONALIZED ITEMS

Personalized items, all chocolate items and items made to order are non-refundable. We are not responsible if you provide the wrong date or misspell text, so please verify your dates and spelling of the text content very carefully. Shipping charges are non-refundable. If we made a printing error, the product will need to be returned to us. All problems and requests for refunds must be communicated to us within 7 days of receiving the order. We will either reprint the customers order to their specifications, or refund their purchase price. If they pay with a credit card, we will "credit" their card for the amount of their purchase in a timely manner, or issue them a refund check if they paid by money order. Cancellations must be made within 24 hours of placing your order. . All returned personalized merchandise must be shipped as prepaid freight. No refunds are given past 30-days of purchase date.

All products to be returned must be unused in the set as sold, and in its original packaging. Due to the handmade nature of many of our products, there will be slight variations that are inherent to size, color, and other factors.

Please note that the following items are non-returnable:

- products that have been personalized such as customized favor tags

- candles that have been used

- products that have been opened from their original shrink-wrap packaging

- partial returns - items must be returned in the original set it was sold

- products that are on sale

- products that have been damaged

- items marked as special order such as our handmade keepsake card boxes

For your added security, we advise that you ship all returned merchandise insured against damage through a reputable courier (e.g., FedEx®, UPS�, etc.)). Shore Chic is not responsible for the cost of shipping returned items. Credits are not issued to any lost packages, as well as, products that are non-refundable, which are returned to us. We will not be liable for merchandise that arrive damage or become lost in transit. We reserve the right to reject any returns that do not meet our policy. Moreover, packages that are sent back to us without a return address will not be accepted.

Feedback and Press Inquiries

Thank you for visiting Shore Chic. We would be delighted to hear from you; please send your feedback, comments, and any other inquiries to  customercare@shorechic.com  All correspondence will be answered by our corporate office within 24 - 48 hours upon receipt.